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Adult learning
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| Are Your Goals And Values In Line? |
When your goals and values are not in line it is as if you have two horses pulling you in different directions. Let me explain. Most people agree that goals can basically be described as what you are striving for and making plans to achieve. They are your objectives: Your aim. And often they seem to be more easily measurable than values.
While values are what is important or significant to you: What you value. Ideally you want your top 5 or so goals to be in line with your top 5 or so values. The significance may not seem apparent at first, but let me share Bob Roberts story.
After attending a workshop I taught on Bob came to me and said he loved his job but for some reason achieving his career goals seemed to be a real struggle lately.
I proceeded to inquire about Bob's goals, learning he had recently revamped his career goals. He now had very clear and defined goals. The top three were to expand his sales territory, increase his income and become a trainer for new sales people with the company.
Next I asked Bob about his values. He responded by looking at me as if I had just spoken a foreign language. I explained to Bob that values were those often intangible things that are important to us. Being a religious and family man Bob quickly and confidently stated his top three values were his relationship with his wife, his children and his spirituality.
Then, it was time for Bob to share what he was doing to realize his goals? He reported he was traveling more, out of town frequently 4 days a week, including week-ends, which meant missing services on Sunday, his son's ball games on Saturdays and more. Ahh, I thought, we are on to something here. And I bet you can already see at least part of the problem, just a Bob did.
Bob's goals were not being supported by his values. In fact Bob's goals were leading him away from what he valued.
Recognizing this actually made the solution fairly simple. Bob rearranged his schedule to take into account his values. He no longer was away from home on the week-ends. No more missed ball games and Sunday services. And when Bob was away, he and his wife had pre-arranged times for phones calls and more.
Values will change as you go through life. For instance as a teen you may find that a spouse, variety or travel are not in your top 10 values. But friends, status and independence are. Ask the same person when they are 35 years old, happily married with children and you will likely find two of their top ten values will include their marriage and children.
You will also find your values can easily change based on the circumstances. For example, if you are not feeling physically well, how much you value your health can’t help but increase. Or if your job is in jeopardy, you might find how much you value money and security moves up the ladder.
As you can see when your goals and values are not in line they cause mixed emotions. And these conflicts can create difficulties in making the best choices as well as exhaustion. Yet if your goals and values are in line, supporting each other, positive emotions are triggered. This simplifies and clarifies things at the very least.
The following is a list of the top 25 values that I have recognized by querying my class participants and in working one to one with clients. They are by no means expected to be your top 25 values and they are in no particular order. Take as much time as you need to determine your top 10 values and your least important values.
Tip: If you have difficulty organizing them, try starting with a few. Put them in order, pick another, insert it the hierarchy where you feel it belongs. Continue, until complete.
- Religion /Spirituality
- Comfort
- Advancement
- independence
- Achievement
- Education
- Creativity
- Affiliations
- Old age
- Travel
- Contribution/Charity
- Long Life
- Meaningful job/Career
- Friendships
- Status
- Health
- Security
- Family
- Marriage/Significant other
- Happiness
- Variety
- Recognition
- Wealth/Money
- Free time
- Sports/Athletics
- Other
By Kimberly Goodwin |
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| Cultural awareness: Are you considering any of the following? |
| OVERVIEW
In addition to the management guide Search and Selection | expatriates, this article provides some tips and advice when you are considering sending employees overseas.
Cultural familiarisation is money well spent when calculated as a percentage of the total assignment costs and the cost of potential failure. In addition, loss of business will also be a significant cost item.
Some of this article is equally valuable for business travellers and can help avoid embarrassing errors made through ignorance that ultimately could cost you valuable business.
WHEN TO USE THIS GUIDE
Are you considering any of the following?:
• Employing people from abroad.
• Sending employees abroad to work as expatriates.
• Sending employees on overseas business trips.
• Receiving foreign business visitors.
• Just want to get an appreciation of differing cultures as your organisation becomes increasingly diverse.
10-STEP ACTION PLAN
1. It’s not about what is perceived to be right or wrong between home and host countries but down to understanding the differences:
• The multinational manager is aware of differences.
• The international manager respects differences.
• The global manager can reconcile differences.
2. When you are at the search and selection stage it is very important to look for a suitable cultural fit.
• Would a female general manager have any difficulties leading a new joint venture in a country where the female manager is unheard of?
• Or perhaps a very young person in a country where age/experience is seen as paramount?
3. Religion may also be very important to the expatriate and the host country personnel.
• Check it out.
4. Learning a language is best done in conjunction with:
• Getting to know the local culture.
• Learning about the customs and taboos of the host country.
This makes language learning much less tedious and mechanical and adds the essential dimension of cultural awareness to the knowledge of the language.
Expats should never use home country jargon or abbreviations and you should try and build a list of local jargon to help get the expats off the ground quickly.
5. Non verbal communication can be just as important as the spoken word.
Here are some simple examples and there are many more:
• Business cards can be presented casually, or with both hands text facing the recipient, or with the right hand only but will your employees know which method to use and for which country/region?
• Make sure the reverse side of the card is printed in the host country language and present this side and not the home country side when overseas.
• Handshakes, bows, greeting men/women differently, recognising the most senior people first, are all very important.
• Hugs and kisses? The hug is commonplace in Latin countries but would you do this in Asia?
• The Indian head nod/shake is well known and mastering the interpretation of this may never be achievable. Always seek confirmation until you feel sure it was yes, or no, or maybe!
6. How safe is the host country?
• You may already be providing secure housing in an expat compound but what happens when the spouse takes the kids to school or visits the local shops and supermarket?
• Also, weekends will be a time for the whole family to explore the new location so knowing the undesirable areas could be very important.
7. Will the spouse be able to follow a normal lifestyle?
• Advice on dress sense may be very important in some countries i.e. where the head must be covered and/or arms/legs etc.
• Obvious but important things like how the bins get emptied, or solving utility issues such as power cuts and water leaks.
• What about emergency services, how will rapid contact be made?
• Doctor, dentist and chemist are essential services so should be researched before the assignment begins.
8. Children and spouses
Children will be the biggest area of concern for the expatriate and spouse so getting this right will take you at least half way to making this assignment a success.
The novelty of being stared at and being the centre of attention wears off after about three to four weeks. After that the children may suffer a type of withdrawal and become homesick so a specialised program to slow down integration often offsets this.
9. Home comforts
Taking some essential (favourite) food supplies and then ensuring a method of replenishment could well be a lifeline particularly if someone is unwell or just feeling down.
• Research what is safe to eat/drink.
• Check out the water quality and local fruit and vegetables.
10. Expatriate networks
Expatriate networks are good for finding out what to get from where and getting the real story about what is good/bad about living in a particular location. Clubs often exist in popular expat destinations. Life long friends are likely to be the outcome of sharing issues with other expats.
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| Procrastination is the act of delaying |
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Procrastination is the act of delaying. Whether it's due to laziness or fear or apprehension, we are putting something off. Often times this is because of a feeling of being overwhelmed. Whatever the task, it seems unpleasant or too difficult.
Think for a moment to a time when you were under intense pressure to get something done. You were probably very focused. There was no time to waste. You had to act.
By creating a sense of urgency and focusing just on your immediate goals you can prevent procrastination. Doing this well ahead of the actual due date by setting your own mini-deadlines will get you started while there's little "real" stress.
You have to know your goal and then go about seeing how much of it you can get done in 15 to 20 minutes at a time. Use a timer. There doesn't need to be physical movement. It can be planning and deciding how you're going to do it. All that matters is that you're working on it.
Instead of dwelling on your fears or the things you don't like about it you are turning your energy toward beating the clock. Suddenly you have aligned your goal with a challenge that offers immediate feedback. Your sense of direction will be much more clear when you're focused on the very short term (i.e. right now).
Relax completely for 3 to 5 minutes in between work sessions. Use a timer to allow you to focus your attention on what you're doing, whether it is working or relaxing.
Repeat the cycle of total focus and total relaxation. You will gradually chip away at whatever it is you want to accomplish. We are happiest when we are so consumed by what we are doing that time is forgotten. Remember when you were so involved in a conversation that the hours passed like minutes? It's the same thing.
You do a lot and time does go by but you're not spending any of it worrying or feeling overwhelmed. You're being productive which is the exact opposite of procrastination.
In order for this to be effective you will need to decide what intervals are best for you. The only way to find out is to try different ones with different activities. Maybe you can easily go for 30 minutes at a time on something you really enjoy. But maybe you can only be effective for 15 minutes at a time on tasks that are not as pleasant. That's fine too. Just adapt your intervals accordingly (and maybe extend your rest period just a little).
When you are relaxing, forget about everything work-related. Even if you are intensely interested in what you are working on just drop it and think about something else. Or close your eyes and think about nothing at all.
You'll be recharging your mind. You will learn to mentally shift gears with this technique. The result is that you will gradually be able to focus on anything at will. Procrastination will become insignificant.
We can't keep this up all day, every day so choose the hours when you're at your best, use this method and do the best you can in that time frame. Turn off the music, the phone and close the door. Getting started is the most difficult part. The rest is easy once you're in the right state of mind.
by David Nguyen |
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| Keeping higher education in touch with the future |
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The government is emphasising the importance of innovation and the creation of a knowledge-based economy to equip the UK for the challenges of globalisation. Alison Thomas looks at what has been achieved so far
The creation of the Department for Innovation, Universities and Skills (DIUS) just over a year ago signalled the government’s intent by bringing together innovation, science and technology, skills and all post-19 education under a single umbrella.
It has established higher education "firmly at the centre of how Britain responds to the challenges of the future", says Secretary of State John Denham. But what will DIUS ’s brave new world of a dynamic, innovative knowledge-based economy actually mean for higher education?
DIUS is set to publish proposals next year for a framework for higher education for the next 10 to 15 years. The timetable will establish this framework ahead of an independent review of university tuition fees due next year – and set a context for the fees decision.
The department is currently running not merely a traditional formal consultation, but a wide-ranging debate – complete with online blog – on the prospects for higher education, and has asked a range of academics, plus leading figures from business and the arts, to contribute their ideas.
The debate was launched by Denham in a speech to the Wellcome Foundation in the spring, in which he made it clear he was looking for the continued "development and expansion" of higher education.
The framework should "help us ensure that higher education in this country meets the growing demands upon it for research, teaching, international cooperation, economic development and cultural influence in the 21st century", Denham said. It would also provide a reference point for future policy decisions, including decisions about funding and priorities, and enable progress to be measured in an objective and transparent way.
Global competition, including the rise of academic institutions in China, means that keeping UK universities up to world-class standards is becoming a much tougher task, Denham said, adding that continued excellence in higher education is also crucial for economic growth and attracting private sector investment in research and development.
"It is suggested that, over the long term, a one percentage point increase in the size of a country’s tertiary educated workforce increases GDP growth by around six percentage points," Denham said.
"The closer a country is to the technological frontier (as measured by patenting activity), the more dependent is its growth on a highly- educated workforce.
"The world’s largest corporations make annual R&D investments of tens of billions of pounds. We must compete for our share. But money can flow out as well as in. Firms like Rolls-Royce, BT and GlaxoSmithKline collaborate with universities in many countries. I want them to grow their major R&D investments in the UK."
Denham has identified some of the major challenges of the future as improving research and concentrating research efforts in specialist centres, working more closely with business, attracting overseas students and more students taking "non-traditional" routes into higher education, promoting lifelong learning, and creating more flexible patterns of study to reflect changing demographics — the number of 1-year-oIds in the population is set to fall by 15 per cent over the next decade.
And he has urged the higher education sector to think "radically and creatively" about its future.
Aspects of these challenges and the future framework are being addressed by academics and institutions selected by DIUS.
Professor Christine King, vice-chancellor and chief executive of Staffordshire University, is examining the potential for increasing the numbers of mature students, and offering more flexible, part- time courses, some of them co-funded by employers.
She suggests doing away with the rigid demarcation between full-time and part-time students, instead offering a flexible system that allows students to build up academic credits over time.
Professor Paul Ramsden, chief executive of the Higher Education Academy, who is looking at teaching and the student experience, is also suggesting a re-think of the curriculum to cater for students studying in non-traditional ways.
And Warwick University vice-chancellor Professor Nigel Thrift, who is examining ways of making research careers more attractive, is urging more movement of people and ideas between higher education and industry, particularly for young researchers.
Breaking down of boundaries is a theme taken up by the Council for Science and Technology, which is recommending a similarly flexible exchange of people and ideas between universities and government. International partnerships and overseas competition are being examined by Liverpool University vice-chancellor Professor Drummond Bone, who is advocating putting UK universities on the international stage with overseas campuses and developing international links. |
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| The first thing of fear of failure |
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Growing into success is not an easy thing to experience. You will really get knocked around a bit as you determine to win in your chosen career. The biggest drawback you have to deal with is the fear of failure. It can lead to many disastrous outcomes.
The first thing fear of failure does is breed an overcautious approach to opportunity.
Knowing when and how to utilize opportunity is fundamental to career success. Having knowledge about the opportunity, you then need to determine timing. Pros and cons listed, you make your decision. If you have a fear of failure, you might be stalled in your decision even though the opportunity passes scrutiny.
Secondly, fear of failure can keep you from speaking up and making the kind of impact that could enhance your career.
A well-spoken word that solves a problem or sparks creativity could be just the thing to get you noticed as a valuable part of the team, but if you're sitting there stewing over the kind of response you'll get, then more times than not, you'll remain silent and miss your moment to shine.
Thirdly, fear of failure causes you to miss the point of personal and professional growth.
Failing is one of the best tutors in career development. Consider the story of a new bank president who went to meet his predecessor. Upon being introduced he quickly said, "I would like to know what have been the keys to your success." The older man looked at him for a moment and replied, "Young man, I can sum it up in two words: Good decisions." To that the young man replied, "I thank you immensely for that advice, sir, but how does one come to know which are the good decisions?" "One word, young man," replied the old man. "Experience." "That's all good and well," said the young executive, "but how does one get experience?" "Two words," replied the old man, "Bad decisions."
If you really want to succeed, be prepared to grow into it. Lose your fear of failure and risk doing something that's important to you. You'll be glad you did.
By Lou Stoops
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| Experiential workshops occupy a unique position |
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Experiential workshops occupy a unique position in the learning and development arena in that they satisfy the learning needs of all learning styles, unlike most traditional training courses or eLearning tools. This is perhaps best viewed in reference to Honey and Mumford's popular learning styles model - activists, pragmatists, theorists and reflectors.
Activists
Traditional training courses can often be one of the worst learning environments for those with a preference for active learning. Too much presentation, too much discussion, too much analysis and not enough action. Conversely, our workshops are both active and interactive. There is always something going on to occupy the activist learner and maintain their attention and engagement.
Pragmatists
One of the difficulties that pragmatist learners often have at traditional training courses is sorting the wheat from the chaff. From all of the information presented and the variety of options that might be explored, what exactly can they apply in the real world? Our experiential workshops provide an excellent alternative for pragmatist learners. Each exercise or activity always concludes with a review of how the learning can be applied back in the workplace, the primary focus being practical application. And each of our workshops also concludes with an in depth action planning session that is aimed at helping delegates transfer the learning to their own specific situation.
Theorists
Traditional training courses are arguably most useful for those with a theorist preference to their learning. Theories and models are often presented by the trainer followed by discussion or role play exercises to consolidate the presentation. Our experiential workshops are designed around a flexible structure. Our facilitators will often make a 10-15 minute presentation of a model or concept either in advance of an activity or more often, as a summary to the learning that has taken place. Most significantly though, our exercises and activities are primarily based on real play rather than role play. Delegates are not asked to play a character or adopt a role but rather, they are encouraged to immerse themselves in the activity and deliver the tasks and objectives according to the briefing they have received. It is as a result of this real play that delegates are able to establish the concept and structure that satisfies the needs of theorist learners.
Reflectors
The needs of those with a reflective learning style are only partially satisfied by traditional training courses. One particular problem is that delegates are often asked to move straight from presentation into group discussion before returning to a presentation of the next part of the course. This provides little time for individual reflection. By contrast, our experiential workshops are multi-layered so that delegates are given the opportunity to revisit topics from different angles while simultaneously considering a new topic. This integrated approach to learning, combined with plenty of opportunity for individual reflection and review, provides a great learning environment for those with a reflective learning style.
A key feature of experiential learning is that it genuinely addresses the needs of all four learning styles via a highly integrated learning strategy. This of course, was the whole point of David Kolb's original learning styles model upon which Honey and Mumford's subsequent research was based. Over the years, most trainers and training providers have moved towards a programmed learning environment that is highly flawed. Firstly, it is primarily knowledge based learning. Secondly, it does not address the needs of all four learning styles. But most of all, it does not lend itself to the easy transfer of learning once delegates return to their normal working environment.
Against this, experiential learning ticks all the right boxes. The learning addresses knowledge, skills, attitudes and behaviours, in depth. A well designed experiential learning event accommodates all four learning styles. And significantly, delegates find it easy to apply what they have learned upon their return to work. This is not an automatic rite of passage. Our experiential workshops have been expertly designed and are continuously adapted and improved. They are supported by high quality facilitation and regular coaching interventions to ensure the right learning outcomes are achieved. And we do this by putting delegates (rather than the trainer) at the centre of the learning experience.
Source Experiential Learning Centre Limited
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The Adult Learner – Andragogy |
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You may be familiar with the term pedagogy which is used to describe the 'traditional' methodology of child education. Quite often it is used as a synonym for 'teaching' and certainly represents learning focused on the teacher. In other words, in the pedagogic model of learning, the teacher decides what is learned, how it is learned and when learning takes place.
Whether or not this is the best model for child education, it is clearly inadequate for adult learning, particularly when it comes to work or career-related learning within the process of human resource development. HRD requires a more active approach from the learner which takes account of individual experience.
The term 'andragogy' was publicized by Malcolm Knowles, initially in his book, "The Modern Practice of Adult Education: Andragogy Versus Pedagogy" published in 1970. In this book and later works such as The Adult Learner: A Neglected Species, he suggested a comprehensive adult learning theory, building on earlier work by Lindeman (author of The Meaning of Adult Education, 1926). The latter had picked up the term andragogy - coined by a German teacher, Alexander Kapp in 1833. The following comment by Lindeman gives you a flavour:
"...the teacher finds a new function. He is no longer the oracle who speaks from the platform of authority, but rather the guide, the pointer-outer who also participates in learning in proportion to the vitality and relevancy of his facts and experiences."
Andragogy has been extensively used as a term for adult education in continental Europe. In the English-speaking world, however, it was not commonly used until Malcolm Knowles began to write on the subject. Knowles used andragogy to define and explain the conditions that adults required for learning. Initially defined as 'the art and science of helping adults learn,' the term has taken on a wider meaning and now refers to learner-focused education for people of all ages.
For Knowles, andragogy is process-based rather than content-based (pedagogy) and anchored on four (later, five) main assumptions about the characteristics of adult learners which, arguably, make them different from child learners. But even Knowles agrees that (the first four, at least) differ only in degree between adults and children.
1. Self-concept: As people mature, each person's concept of self moves away from being a dependent personality towards being a self-directed human being.
2. Experience: As people mature they accumulate their own individual, growing reservoirs of experience that provide an increasing resource for learning.
3. Readiness to learn: As people mature their readiness to learn becomes increasingly oriented to the developmental tasks of their social roles.
4. Orientation to learning: As people mature their time perspective changes from one of postponed application of knowledge to immediacy of application, and, as a result, they shift from a subject-centred to a problem-centred orientation toward learning.
5. Motivation to learn: As people mature the motivation to learn is internal (added in 1984).
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| There are three significant trends that will influence the future of learning |
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Granularity of training - how it is broken down
Integration of different training units into a coherent programme
Individualisation of learning programmes.
What is driving these trends?
These trends are driven by the needs of organisations - the need for efficiency, for productivity and ultimately for greater competitiveness. These needs constantly drive change and transformation, consequently changing how training, learning and development are provided.
How have these trends been driven in the past?
Until a few years ago, organisational training was delivered primarily through three to five day training programmes, generally delivered off-site. While this type of event can bring real benefits, it is not always appropriate for every learning topic or every learner. Similarly, technology based learning, including CBT (Computer Based Training) and elearning itself (from the mid to late 1990s onwards), was delivered in large, lengthy units. Some of Academee's own early elearning courses took eight hours to work through, primarily because they were attempting to reproduce all the content delivered by a face-to-face event.
Integration
In the past, a training programme would most likely be delivered through one medium, often the traditional 'chalk and talk' face-to-face event. Occasionally, there would be some pre-workshop notes. At this time, CBT and elearning were thought to be alternatives to face-to-face methods or were treated as add-ons, supplemental to face-to-face training and not fully integrated. Initially, elearning was predicted to save organisations millions of pounds by entirely replacing face-to-face training methods.
Individualisation
In the early to mid 1990s, one programme would typically be delivered en masse - you attended the same management training programme as all your colleagues. Although these programmes would often have a measure of effectiveness, it's now evident that they often failed to meet the individual's needs both in terms of learning style and actual training requirements.
Where are we now?
The duration of training programmes has been significantly reduced. One day programmes are now commonplace and generally considered to be highly effective. For some Academee clients, successful face-to-face events last no longer than half a day. Organisations are becoming more and more reluctant to take their workforce from their place of work for more than a day - the driver for this being the need for productivity and efficiency .Elearning has become an increasingly popular mode of training: units have been reduced to an hour or less, and workers can be trained sitting at their desk - in the case of some customer service applications, units have been broken down into just 10 minute sections.
Integration
The early predictions of elearning as a replacement for face-to-face events were misplaced. Instead it's been recognised that an integrated programme of face-to-face events and elearning modules can be both highly effective for learners and economical and efficient from the perspective of the organisation. The buzz word today is 'blended' learning.
The survey also found that most respondents favoured the blended approach with 80% saying that elearning worked best when combined with traditional methods of training. Currently, 13% of all organisational training is currently delivered in this way - a figure predicted to rise to 19% in 2005 and 24% in 2006. The survey also found that one of the main reasons behind the predicted growth in blended learning is that 67% of organisations are seeking to reduce participant time away from the workplace by 50%. The blended approach offers a range of benefits and still represents savings for the organisation. Unfortunately, many blended learning approaches are simply elearning programmes shoe-horned into an existing face-to-face programme - they are not tailor-made to run together.
Individualisation
The development of programmes into shorter, more concise modules makes it easier to tailor programmes to organisations and individual. Putting the correct components together is another challenge. More and more this is being facilitated by the development of more sophisticated, technologically-based training needs analysis and diagnostic tools. Academee is now designing and developing an increasing number of online profiling tools, online versions of client 360-degree surveys and online development needs diagnostics. The technology is key here, since it allows sophisticated analysis of respondents' answers to the diagnosis to determine their individual learning plan or training programme. The technology also allows this to be carried out for large numbers of individuals - a whole organisation if necessary.
Where are we going?
Nowadays Academee sees a more intelligent approach to learning and development emerging. First, there is usually an intelligent diagnosis of an individual's needs based on identification of their current skills gaps, and development needs, in relation to their job role. Then there is the intelligent provision of learning and training through so-called 'multi-touch' learning delivery modes, allowing the delivery of knowledge, understanding and practice through the most appropriate methods at the most appropriate time. Consequently the learner's progress can be supported as the learning is applied, with the learner being helped further through coaching and community learning.
Article by Dr Jo Cheesman
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Personal and Professional Development of Employees in the Learning Organization |
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If it is better work performance that we want, and if we wish to instill ambition in our employees, before trying to counsel them on the ways and benefits of "career" advancement, we must first do a lot of groundwork ourselves with a view to transforming the workplace into a "learning organization". We must define our goals and objectives; analyze our resources, our people, and the work environment; list down the gaps in all three areas, and try to diagnose the causes of those gaps, which represent our organizational problems. It is only after correct diagnosis that we can attempt a cure.
A step in the right direction would be to make the goal-and-objective setting, the analysis, and the definition of problems and their causes, an all-out organizational effort, involving people at all levels. The format, style and sequence for such team effort also require careful planning, bearing in mind past experiences and the personality of the organization as a whole, which has been shaped by different factors.
We can take note of a few proven principles to guide us in our master-plan:
1. Generic models and systems written by others should be used only as guidelines.
2. Each organization has its own personality and unique needs.
3. Managers must view themselves as mentors and coaches, and act accordingly.
4. The concept of "work" must be changed from an obligatory activity for which remuneration is given to that of an opportunity offering a "professional challenge" and a "learning experience".
5. Supervisors and employees should be encouraged to instigate and take responsibility for their own learning (professional training and self-development).
6. Company training and development activities should not be limited to the actual performance of a task or duty, but leading towards the business, professional and self-development of all employees.
7. There must be formal and informal networks of communications (one-on-one when needed, and group meetings.
8. Group communications meetings, at regularly scheduled intervals, must include relevant and interesting "lessons", facilitated by an expert Manager or Supervisor.
9. Employees should be encouraged to attend formal educational and professional courses offered by the outside world.
10. Trainees and Management Trainees must be incorporated into the organization - not only do they offer a fresh point of view, but serve as an excellent example to employees and help create the concept of work as a learning experience.
11. Cross-training and "job" rotation are an excellent professional development tactics that lead towards improved understanding and improved communications among departments (for the bold, a further step can be implemented under guidance: "King for the Day" cross-training, such as letting a line worker play Supervisor for one day).
12. Supervisors and employees must be encouraged to compete with their own selves rather than against each other.
13. Supervisors and employees should receive ongoing informal feedback, in addition to formal feedback as laid down by company policy.
14. Acknowledgments and rewards should preferably be directed towards groups and teams rather than individuals - individual contributions and accomplishments can be rewarded in a more personal manner, such as a thank-you note, increased responsibility, a promotion or financial reward.
15. The basis for such an organization is Management Commitment and its columns are made up of understanding, acceptance, participation, and input by all its members.
By Claire Belilos
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The Adult Learner – Andragogy |
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You may be familiar with the term pedagogy which is used to describe the 'traditional' methodology of child education. Quite often it is used as a synonym for 'teaching' and certainly represents learning focused on the teacher. In other words, in the pedagogic model of learning, the teacher decides what is learned, how it is learned and when learning takes place.
Whether or not this is the best model for child education, it is clearly inadequate for adult learning, particularly when it comes to work or career-related learning within the process of human resource development. HRD requires a more active approach from the learner which takes account of individual experience.
The term 'andragogy' was publicized by Malcolm Knowles, initially in his book, "The Modern Practice of Adult Education: Andragogy Versus Pedagogy" published in 1970. In this book and later works such as The Adult Learner: A Neglected Species, he suggested a comprehensive adult learning theory, building on earlier work by Lindeman (author of The Meaning of Adult Education, 1926). The latter had picked up the term andragogy - coined by a German teacher, Alexander Kapp in 1833. The following comment by Lindeman gives you a flavour:
"...the teacher finds a new function. He is no longer the oracle who speaks from the platform of authority, but rather the guide, the pointer-outer who also participates in learning in proportion to the vitality and relevancy of his facts and experiences."
Andragogy has been extensively used as a term for adult education in continental Europe. In the English-speaking world, however, it was not commonly used until Malcolm Knowles began to write on the subject. Knowles used andragogy to define and explain the conditions that adults required for learning. Initially defined as 'the art and science of helping adults learn,' the term has taken on a wider meaning and now refers to learner-focused education for people of all ages.
For Knowles, andragogy is process-based rather than content-based (pedagogy) and anchored on four (later, five) main assumptions about the characteristics of adult learners which, arguably, make them different from child learners. But even Knowles agrees that (the first four, at least) differ only in degree between adults and children.
1. Self-concept: As people mature, each person's concept of self moves away from being a dependent personality towards being a self-directed human being.
2. Experience: As people mature they accumulate their own individual, growing reservoirs of experience that provide an increasing resource for learning.
3. Readiness to learn: As people mature their readiness to learn becomes increasingly oriented to the developmental tasks of their social roles.
4. Orientation to learning: As people mature their time perspective changes from one of postponed application of knowledge to immediacy of application, and, as a result, they shift from a subject-centred to a problem-centred orientation toward learning.
5. Motivation to learn: As people mature the motivation to learn is internal (added in 1984).
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| The Power of Action Learning |
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Effective learning needs to meet the needs of individuals. This is widely accepted. Really effective learning is driven by the individual. When individuals have an element of control over the learning experience, the learning outcomes become more potent. Peer-to-peer learning is also very powerful. This is also widely accepted. Combining a focus on individual needs with support from co-learners can lead to mutually beneficial, lasting benefits.
Action learning helps individuals to identify their own challenges draws on the ideas and experience of others to create solutions to these challenges. It is a valuable method of learning which benefits individuals, teams and entire organisations.
What is action learning?
Action learning is a dynamic process that simply put, combines action and learning. It involves a small group of people, known as an action learning ‘set,' working together on real problems, taking action, learning how to overcome their challenges and learning about themselves. Action learning is very different from traditional training methods which focus on the presentation of knowledge and skills. It's not like a formal meeting or seminar. Nor is it like counselling or therapy.
Action learning does not revolve around a “knowledge expert” . Everyone, including the facilitator, is a co-learner. Participant have a equal opportunity to tackle their own challenge. These challenges may be ones that others in the set share, but they don't have to be. Others in the set help the individual to explore the challenge and plan what to do about it. It is important that participants come together voluntarily. Often they are invited by their organisation, but they need to want to take part rather than feel they have to. A typical set contains between four and eight people. One of these people is the facilitator. The role of the facilitator is described in more detail in the next section.
Participants take turns to present their challenge to other members of the set. Others ask questions to help define the challenge more clearly. These questions build group dialogue and cohesiveness and generate innovative and creative thinking. The group reflects together on the issue rather than leaping to conclusions. The simple rules of action learning encourage participants to think critically and work collaboratively. An additional benefit of the process is that it helps develop team working and leadership skills. Action learning can help solve dilemmas of all sizes. It can be particularly useful when addressing a complex problem which the individual finds difficult to solve using traditional methods.
The set provides space and support for individuals to resolve problems or issues. Feelings can be expressed and explored. This helps the individual to take responsibility, decide a course of action, and move on. A typical session lasts between a couple of hours or half a day. Conclusions do not have to be reached during one session. Often participants will spend time between sessions exploring options, reading and engaging in other learning and discussion. They may also communicate with others in the set before meeting up again formally.
Practical learning occurs once action is taken. Following the exploration and discussion, it is important that the individual identifies actions that they can take in the workplace to help progress, or even to resolve the original challenge.
Where did action learning originate?
Action learning was originated by Professor Reg Revans shortly after the second world war. Previously a Cambridge physicist, he had been appointed director of education for the newly formed National Coal Board in Britain. Revans encouraged some colliery managers to join together in small groups (later described as sets) to share their challenges and search for solutions. He stressed to them that there were no ‘right' answers – this was an opportunity to explore a range of potential solutions .Revans believed that learning was best derived from mutual reflection on real issues, where the owner of the problem would ultimately have to do something about it, helped by discoveries made with others in the set. He was convinced that this type of learning was much more powerful than the ‘telling' style of training which was prevalent at the time.
He saw that this new type of learning was beneficial to the colliery managers. Through open and honest discussion, they learned from each other and developed new strategies to cope with their challenges. This learning was addressing the managers' actual needs. It was completely different from sending the managers to an external training course where much of the content would not relate directly to their individual challenges. Revans saw that through action learning, they learned to cope with real-life situations effectively .Revans went on to take action learning to other organisations around the world. As more and more organisations and academics became convinced of the benefits of action learning, its use became widespread. It became accepted as a valuable type of learning and was widely adopted.
As action learning became increasingly popular, Revans became concerned that some organisations and academics were focusing too much on the process, and undermining the spirit of mutually beneficial support and the importance of practical outcomes. Professor Mike Pedler commented in his book, Action Learning in Practice, that, "The ‘Reg-centricity' of action learning is both a bulwark against packaging and a block on the spread and growth of the idea." Revans died in 2003 and his ideas and techniques continue to be applied and developed by organisations and academic institutions all over the world. Professor Pedlar himself is based at The Revans Centre for Learning and Research at Salford University in the UK.
Why is Action Learning still relevant today?
Action learning is arguably more relevant today than ever before. Unlike traditional forms of learning, action learning has no “expert” input. There is no single person who plays the role of providing the correct answer. The challenges of 21st century organisations are increased ambiguity, complexity and uncertainty as speed of work, geographies, cultural differences and technology increase. In such conditions, who really is the “expert”? In reality, leaders and managers are simply looking for the best available ways to deal with the challenges of the day. Action learning starts from the premise that the people who work closest to the problems have the greatest stake in examining, exploring, developing and implementing new solutions to new problems. With the aid of a facilitator they learn and take action on the unique issues that the 21st century throws at them.
The role of the facilitator
The facilitator plays a critical role in action learning. The facilitator may be an external consultant or an experienced member of an action learning set. Because of the non-hierarchical nature of action learning, it is important that the facilitator does not dictate what happens or try to control the group. A good action learning facilitator is a role model, helping other participants to agree ground rules and exemplifying these. The facilitator does the same things as other participants - asks questions, contributes ideas and provides feedback - but may do so less than others because of his or her additional responsibility.
A good facilitator will:
Begin by clarifying with the group what is to be discussed during the session
Help build a safe environment of openness, trust and mutual respect
Clarify what processes the set is employing, and the implications of these processes
Help others reflect on both what they are learning and how they are solving problems
Explore what assumptions may be shaping participants' beliefs and actions
Acknowledge the part played by feelings in the discussion
Help the team focus on what they are achieving and what they are finding difficult
Encourage a measured, thoughtful pace by summarising and making sure questions are asked one at a time
Ensure that everyone in the set is participating and if not, explore why not
Only ever interrupt if it another individual's contribution is inappropriate
Allow time for reflection
Ask the set to evaluate the process by considering their experiences and the impact of others' contributions
Ensure that an issue is resolved before moving on
Take notes and bring these to any future sessions.
Action learning is not a replacement for other types of learning. Rather, it complements them. The philosophy of action learning has had an impact not only on learning facilitators but also on learners themselves. Having experienced effective action learning, individuals are often more keen and more able to take responsibility for their overall learning journeys. The spirit of action learning – creating a safe environment, encouraging openness, exploration, creativity, mutual respect and shared problem-solving – is reflected in many of today's forward-thinking management practices.
Article by David Kesby
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| The Principle of Success: precise definition is impossible |
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What is success?
I am not going to try to define success. I think a precise definition is impossible. Is it winning a Gold Medal at the Olympic Games or winning Wimbledon, or being awarded a Nobel prize? What else? I believe personal success could be anything at all - it does not have to involve public recognition. Who is more successful? A millionaire who is unhappy, or an unnoticed person who has led a simple, happy life? The simplest definition of success I think is 'to set out to do something and to succeed in doing it'. It really doesn't matter what, or how humble the undertaking is...
Believe you can succeed and you will. Achieving success in whatever endeavor you choose may be the goal of life. Because it gives you freedom from worry. Could that be?
Success means different things to every one of us. Some people believe it is measured in financial terms, ie.. having wealth; others believe it is helping others rather than helping themselves. A bit of both perhaps! Or it could be simply achieving for achievement's sake. Success is such a personal thing. To many people it is the very root of their being - the reason for existing is to achieve something worthwhile in our lives. To the vast majority of the population it doesn't matter much whether they want to be successful or not; that's OK by me, as long as that is what you really want and you are happy with life. However, most people want and are motivated to a great extent by public recognition and a relentless pursuit of achievement. How many people too are really happy? How many people are really doing what they want to with their lives? ( Incidentally, the ability to imagine, makes us different from animals).
No matter what motivates you personally...whatever you choose to do with your life, don't expect instant success. The years of struggle, commitment and learning in excelling at whatever endeavor or trade you choose, is no easy task. I would wholeheartedly agree with that statement. It takes a lot of courage, character and discipline to achieve success in any field. Nearly all successful people have doubted themselves at some point and wanted to give up. Yet they carried on. So many people give up within an inch or two away from the gold in the seam down the mine - a “whisker” away from success. One thing is for sure: success breeds SUCCESS, as it gathers a momentum of its own and you get on a “winning streak”, when everything seems to fit into place..
I like all of the following quotations. They all stand for what success means to me personally. So I'll share them with you...
"Success is the continuous journey towards the achievement of predetermined worthwhile goals."
- Tom Hopkins, American Motivator
"To live your life in your own way To reach the goals you've set for yourself To be the person you want to be - that is success."
- author anon.
and another one on a similar theme...
"There is one only one success: to be able to spend your life in your own way"
- Christopher Morley
Most of all, I believe success is a matter of personal growth. If every day you are developing or growing just a millimeter (or acquiring a "teeny weenie" bit of knowledge for improving yourself that you didn't have before), I believe one is successful. So dwarfs can be very successful people too.
Just being a slightly better person each day for me is success. I've got a very long way to go then!
How To Achieve Success
I believe the first step towards achieving success is to define what it represents to you. A key factor is understanding yourself and what "makes you tick". What is your DEFINITE PURPOSE in life? If you know where you want to head, it'll be far easier to set in place a plan to get you there. What motivates you?. I think the most important step on the road to SUCCESS is first ACKNOWLEDGING yourself for what you are: your faults, strengths, "warts and all". Your HOPES and DREAMS for your life are vitally important.
The key ingredients in the formula to success, I believe, are as follows:
1.A PLAN
2. FOCUS
3. DETERMINATION
and most importantly,
4.A POSITIVE ATTITUDE
Some others which you can throw into the recipe are:
* DRIVE
* ENERGY
* ENTHUSIASM
and a SINGLED-MINDED PURSUIT of your objective.
So what else helps?
A strong belief in yourself and what you are doing (or trying to achieve)
Your ultimate goals and dreams should conform to your values. So if you're an honest sort of bloke (nice Kiwi/Aussie word for a solid down-to-earth type of person), who wants to make a lot of money, don't think of robbing a bank. The riches won't bring you happiness...and you're not likely to be too successful as a bank-robber if you are a regular church-goer!
Whatever you are, I believe the key ingredient to achieving success is PERSISTENCE.
The following words mean a lot to me personally ...
Just because you failed doesn't mean you are a failure.
"I'm not a failure if I don't make it...I'm a success because I tried "
- anon
YOU TOO ARE NOT A FAILURE IF YOU DON'T MAKE IT
YOU'RE A SUCCESS BECAUSE YOU TRY.
All of the above character traits give us our strength in the face of adversity. EMPOWERMENT: this is the ability to take control over your life and learn from your experiences. We can all learn so much from the roller coaster that is life each and every day. Or is it swings and roundabouts?
What can you do about your life...other than breathe and stay alive?
Don't just stand there - do something.
"JUST HAVE A GO" at life.
by Craig Lock |
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