Human Resource
GOOD NEWS: INDIAN INC. IS MOVING AHEAD….
October 5, 2009
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Indian companies stand first among their global counterparts in terms of employee satisfaction, which reflects their successful business practices, says a study.

The study ‘Driving Success Through Performance Excellence and Employee Engagement’ done by research arm of leading global HR solutions provider Kenexa is based on two employee based indicators of business success, which can be used to measure and monitor a firm’s state, these are Performance Excellence Index (PEI) and the Employee Engagement Index (EEI).

“The higher the scores on these two indices, the better positioned employees are to deliver the organization’s value proposition. By improving their scores on these indices, organizations can improve their business results,” said Jack Wiley, Executive Director, Kenexa Research Institute.

India stood first with 76 percent on country level PEI index of 14 countries. The index states employees’ views on product and service quality and the firm’s focus on customer services, quality, and training and employee involvement. Russia scored 67 percent as Japan recorded the lowest 45 percent.

The EEI index measures an employee’s pride in the firm, willingness to recommend the employer whether they intend to stay and their overall satisfaction.

India also ranks the highest in the country level EEI index with 73 percent, followed by Brazil at 65 percent, while Japan stood at the lowest with 36 percent.

The report also provided an analysis of the financial impact of performance excellence and employee engagement that can have on an organization, as they are major contributors to an organization’s ‘total shareholder return’.

“Given the recent economic conditions, many organizations and employees are feeling particularly battered. The analysis tells us where employees are reporting strengths for improving performance, enabling leaders to modify their practices and improve their systems,” said Wiley.

About author

Dr Shailesh Thaker

Dr. Shailesh Thaker is a world-renowned management thinker and trainer on organizational behavior and development. He is the CLO of Knowledge Plus Inc., a highly reputed training firm based in Ahmedabad, India, helping organizations to achieve international benchmarks in management practices.

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