Corporate Training Leadership
December 4, 2009
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Recently, I had visited one of the government offices in India. I was just sitting outside the CEO’s cabin waiting to meet him. Incidentally, I came across the conversation between two service boys who were laughing heartily on some incident. By their talks, I got to know that one of the boys had spitted in the glass of water and gave it to CEO when he ordered for a glass of water. The boy was laughing and saying that the boss will drink my spitted water. Along with them, sweeper was also laughing and appreciating on his act. What I have concluded from their conversation that they actually did not want to act this way and consider it a bad thing but the rude behaviour of their boss towards them has inspired them to do such thing. Their boss looks them not as human beings first and service boy secondly but treats them as service boys first and then human beings.

Lesson learned

We should never treat service people badly. We should always behave with them properly. Especially those people who are closely working under you like peon, service boy or car chauffer. Even the car chauffer watches you minutely. Therefore, it is better to behave properly with these people who are very close working under you.

Author Julio Melara, a dynamic keynote speaker, was able to learn lessons of life and carry it up to adulthood. “Here is the list of all the jobs you will not find on my resume but lessons that have lasted a life time.” This is from his book; ‘It only takes everything you’ve got.’

Lessons for a life:

. Started cutting grass for a profit at the age 11.

Lesson learned:
It is important to give things a clean professional look.

· Stock clerk at local food store.

Lesson learned:
Making sure that if I am going to sell something, the merchandise needs to be in stock.
· Dishwasher at local restaurant.

Lesson learned:
Somebody always have to do a job that no one else wants to do. Also, most of the people have lots of food on their plates. (They do not finish what they start.)

· A janitor at an office building.

Lesson learned:
The importance of cleanliness as it related to image.

· Fry-and-prep cook at steakhouse.

Lesson learned:
The importance of preparation and the importance of right presentation.

· Construction helping hand (lug wood and supplies from one place to another.)

Lesson learned:
I do not want to do this job for life time.

· Sold newspaper subscription for daily newspaper.

Lesson learned:
The job of rejection had to knock on at least 30 doors before I ever sold one subscription.

· Shipping clerk at plumbing supply house.

Lesson learned:
Delivering your project or service on time is just as important as selling it.

· Breakfast cook at 24-hour restaurant shop.

Lesson learned:
How to do 15 things at once. Also learned about the weird things people like to eat on their eggs.

· Cleaned cars at detailing shop.

Lesson learned:
The importance of details. You can pay $ 15 just to wash the outside of the car or $ 50 to clean the car inside and out and cover all the details. Details are pain but details are valuable.

· Shoe salesman in retail store.

Lesson learned:
To sell customers what they want and like. Also learned to compliment people and be sincere.

· Busboy at a local dinner.

Lesson learned:
People enjoy being served with a smile and they love a clean table.

Every stage of life presents lessons to be learnt. You should have open mind and attitude of learning for growing more or a close mind to stop your growth.


About author

Dr Shailesh Thaker

Dr. Shailesh Thaker is a world-renowned management thinker and trainer on organizational behavior and development. He is the CLO of Knowledge Plus Inc., a highly reputed training firm based in Ahmedabad, India, helping organizations to achieve international benchmarks in management practices.

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