Corporate Training Human Resource
March 17, 2010
, , , , , , , , , , , , , , , , , ,

Tata Group have shown gesture for the 26/11 accident . YES! IT IS WORTH READING FOR HR GUYS.

All category of employees including those who had completed even 1 day as casuals were treated on duty during the time the hotel was closed

Ø   Relief and assistance to all those who were injured and killed

Ø   The relief and assistance was extended to all those who died at the railway station, surroundings including the “Pav-Bhaji” vendor and the pan shop owners

Ø   During the time the hotel was closed, the salaries were sent by money order

Ø   A psychiatric cell was established in collaboration with Tata Institute of Social Sciences to counsel those who needed such help

Ø   The thoughts and anxieties going on people’s mind was constantly tracked and where needed psychological help provided

Ø  Employee outreach centers were opened where all help, food, water, sanitation, first aid and counseling was provided. 1600 employees were covered by this facility

Ø   Every employee was assigned to one mentor and it was that person’s responsibility to act as a “single window” clearance for any help that the person required

Ø   Ratan Tata personally visited the families of all the 80 employees who in some manner – either through injury or death – were affected.

Ø   The dependents of the employees were flown from outside mumbai to Mumbai and taken care off in terms of ensuring mental assurance and peace. They were all accommodated in Hotel President for 3 weeks

Ø   Ratan Tata himself asked the families and dependents – as to what they wanted him to do.

Ø   In a record time of 20 days, a new trust was created by the Tatas for the purpose of relief of employees.

Ø   What is unique is that even the other people, the railway employees, the police staff, the pedestrians who had nothing to do with Tatas were covered by compensation. Each one of them was provided subsistence allowance of Rs. 10,000 per month for 6 months.

Ø   A 4 year old granddaughter of a vendor got 4 bullets in her and only one was removed in the Government hospital. She was taken to Bombay hospital and several lacs were spent by the Tatas on her to fully recover her

Ø   New hand carts were provided to several vendors who lost their carts

Ø   Tata will take responsibility of life education of 46 children of the victims of the terror

Ø   This was the most trying period in the life of the organisation. Senior managers including Ratan Tata were attending funerals over the 3 days that were most horrible

Ø   The settlement for every deceased member ranged from Rs.36 to 85 lacs in addition to the following benefits:

o   Full last salary for life for the family and dependents

o   Complete responsibility of education of children and dependents

o   Full Medical facility for the whole family and dependents for rest of their life

o   All loans and advances were waived off – irrespective of the amount

o   Counsellor for life for each person

D.   Epilogue

Ø   How was such passion created among the employees? How and why did they behave the way they did?

Ø   The organisation is clear that it is not something that someone can take credit for. It is not some training and development that created such behaviour. If someone suggests that – everyone laughs.

Ø   It has to do with the DNA of the organisation, with the way the TATA culture exists and above all with the situation that prevailed that time. The organisation has always been telling that customers and guests are #1 priority

Ø   It is history now that the hotel business was started by Jamshedji Tata when he was once insulted by a British Hotel and refused entrance because he was an Indian.

Ø   He created several institutions which later became icons of progress, culture and modernity. IISc is one such institute. He was told by the rulers at that time that he can acquire land for IISc to the extent he could fence the same. He could afford fencing only 400 acres.

When, at the above mentioned HR function, the group hesitatingly made a very rich proposal to Ratan – he said – “Do you think we are doing enough?”

Ratan Tata’s approach was  – the organization would spend several hundred crores in re-building the property – why not spend equally on the employees who gave their lives?

About author

Dr Shailesh Thaker

Dr. Shailesh Thaker is a world-renowned management thinker and trainer on organizational behavior and development. He is the CLO of Knowledge Plus Inc., a highly reputed training firm based in Ahmedabad, India, helping organizations to achieve international benchmarks in management practices.

Related items

/ You may check this items as well


30 formulas, 30 days, assured results.

1. Detoxify your speech. Reduce the use of negativ...

Read more

Never before, yes!.

Never have I seen such a mess in life. The air is ...

Read more

CEO: show your heart size while fighting against crisis of the earth.

President Donald Trump had announced 50 billion US...

Read more

There are 0 comments

Leave a Reply

Your email address will not be published. Required fields are marked *